1. Do you customize Furniture?
Yes, we do customize the furniture in terms of size, finishing, design
2. Shipping and GST included in the price mentioned, Any Hidden charges?
Yes GST and shipping costs are included in the price, with no hidden charges.
3. Do you use real solid wood in your products?
Yes, we use original solid wood which is legally procured from well-organized forests and farms. We also use MDF in the bottom of the drawers and back of the cabinets.
4. What is the delivery time?
We generally deliver our products in 21 days. When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within the delivery time of the product, mentioned on the product page While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
5. What is the delivery time for customized products?
The delivery of Customized products depends on quantity and design. Normally we deliver customized products within 35 days whereas bulk orders may take 60 to 70 days.
6. What are your payment methods?
We allow all payment methods like online transfer direct to our bank, payment on our website, Paytm, internet banking, Credit card, debit card, and EMI option is also available.
7. Delivery PIN codes
We deliver in all metro cities, Tier 1 and Tier 2 cities, Submit your Pincode here and check
For your own question feel free to comment, we will be happy to assist you. Or make a call at 8640040029
8 Does Delivery and GST amount inclusive in mentioned prices
Yes, Prices mentioned on the website are inclusive of GST and Shipping
9 How do I track my order?
You can track your order by login to your account on our website, you can get an update by Whatsapp at 8640040029 or by email:- email@example.com, We try our best to deliver your product before the promised dates. In a few cases, however, we take closer to our promised 21 to 28 days for delivery.
10 What should I check when the product is delivered to me?
Please check for all the following below:
• Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer/insect infestations
• For all products that involve assembly, please ensure that the assembly of the product is properly done, so you are sure that all nuts and bolts are present and they fit well.
• Wood has natural qualities such as differing grain patterns, minimal stain differences, and small knots - small knots that structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter the structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on the hardwood products
• Hardwood products may expand a small extent during the summer months because of which some drawers may get stuck! There is nothing to worry on this front - It can be minimized by sanding (using sandpaper) on the sides of the product Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
11 What if I have received a damaged product?
We work with highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please get in touch with us on our customer care number or write to us at firstname.lastname@example.org, Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measures to solve the problem.
12 Do I need to submit any document for products to be delivered to my address?
Generally, there is no need to submit any document for the shipping or delivery of your products. However, if your purchased product needs to be delivered anywhere in the state of Kerala then we would require a copy of Form 16 and ID proof (as prescribed under the Kerala Value Added Tax Rules, 2005) duly signed by you. For more information, please call or WhatsApp our Customer Support Team on +91 8640040029 (10 AM - 6 PM) any day.
13 Do you ship internationally?
Yes, The Home Dekor ships items outside of India at additional cost in selected European Countries, Australia, the Middle East & USA. Also, The Home Dekor allows you to make purchases for your loved ones in India from anywhere in the world by using your international credit/ debit cards.
14 How do I change my shipping address after my order has been placed?
Kindly Whatsapp or call our Customer Care Team on +91 86 400 400 29 (9 AM - 6 PM) or email us at email@example.com and tell us your new shipping address.
15 How to Buy Furniture Online?
You can select the item from our listings > add to cart > you can increase or decrease the number of selected items > proceed with the shipping or billing address and make the payment directly then and there. ( follow the steps)
Visit our Online Furniture store
Select any furniture from our listings and add them to the cart. And then GO TO CART
Click on the checkbox- I Agree and then Checkout.
Now, pay the amount as per your convenience. We have all types of payment modes, the EMI option is also available.
Note: COD is not available at the moment.